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How do I find information
about your apartments?
How do I find information about your apartments? All our apartments are available on the web at the following address: www.homesinrome.com You can visit the apartments you like on the site according to your criteria e.g. the city area, number of people, facilities, prices. After this step, it will be necessary to fill in the information form at the following page http://www.homesinrome.com/sitoinglese/prenotazioni/book_eng.htm for some information about our apartments as well as their prices. Alternatively, please you can send an e-mail at the following address: info@apartments-rome.com or call us at the following numbers:
Tel. 00.39.06 39751474 - Fax: 00.39.06 39720105
What requirements do I need to provide you? Please inform us about the following requirements: Number of people, if possible the age of the party members; The apartment selected among the ones you have visited on the website; Location of your preference;
Budget : this information will
enable us to consider or search the most suitable accommodation for you.
Special references and
requirements: for ex. a terrace, antique furniture, near to a particular
tourist sites, ground floor as you cannot climb stairs, air conditioning
etc. What is a self-catering apartment? It is an apartment well equipped with all comforts and services that can be an easy alternative to a hotel or residence by businessman or tourists.
You will have more
flexibility; it is more convenient especially for a party travelling
together. It is perfect for a family reunion or celebration; you have a
home of your own and a base from which to explore. What are the advantages of choosing a self-catering apartment instead of a Hotel room? Our networks of apartments are located in the favoured districts of Rome. Our apartments are located close to the popular tourist destinations, restaurants and business districts of Rome. We make sure that you are never far away from the best of restaurants, clubs, museums and other places of interest. Apartments are also close to markets making access to necessities easy. The apartments are large and spacious compared to cramped hotel rooms. Moreover we offer range of facilities that a hotel might lack; also our apartments are ideal for those travelling in large groups.
Our flats are conveniently located and contain
kitchens, living rooms, TVs, and CD players. Economically, it’s a wise
choice: up to four people can sleep in one of our apartments for the
same price as a hotel room, and six or more can sleep in our larger
flats. Our friendly, accommodating staff welcomes visitors from all
over, and can offer discounts for longer stays. What will the apartment include?
What is included in the price? Our prices include: - paperwork, - taxes. - professional assistance upon your arrival (check-in), during your stay, and at your departure(check-out). We will give you information regarding grocery stores, supermarkets, tourist site, map, restaurants, bars, transport etc..
Gas, water, electricity, air
conditioning, heating fees are included. Are linen and towels included? In the booked apartment you will find bed linen, bath and kitchen linen for the number of people in the apartment.
There is a charge of 65
Euros for linen, towels and general cleaning. How will I know if the apartment requested is available? Sending a information form to our agents. If the apartment selected by you is available, and you are interested on reserving it, then we will put an option for you valid for 3 working days.
If the apartment selected is
not available, then alternative solutions will be proposed to you with
similar features and services.
We offer the following services: What is the booking procedure? Once received your confirmation booking by phone or by e-mail, we will send you an e-mail confirmation with all the payment procedure.
A deposit of 20% of the
apartment total amount will be paid in order to book the apartment. This
payment has to be done in 3 working days. What is the payment procedure? The 20% deposit payment can be effected by wire transfer or by credit card.
The balance must be paid CASH
at the arrival. Do you accept credit cards and travellers cheque? We accept credit cards.
We don't accept travellers cheque. Would be possible to cancel or change the reservation? Any cancellation or change must be communicated by fax or email 30 days before your arrival.
In this
case, 50% of the total amount will be refund
A deposit will be required,
which has to be paid in cash upon arrival. This deposit will be given
back to you at the end of your stay, minus any extra fees as well as the
amount to cover any damages that may have been caused to the apartment
or the furniture. Is it possible to visit the apartments before the booking reservation?
Pictures, description and
facilities are clearly shown on the website. Upon request, it will be
possible to inspect the apartments. What happens if there is a problem with the apartment already booked?
If any problems or
inconveniences beyond our control will occur to the apartment already
booked, we will find you immediately an alternative accommodation of a
similar standard or a superior one temporarily. What is the check-in procedure? Check-in is between 2pm and 6pm. In case of later arrivals, guests will be charged as follows: 20 Euros for arrivals between 6pm and 8pm; 35 Euros for arrivals after 8pm, and on Sundays or public holidays. A member of our staff will be waiting at the apartment for the delivery of the keys as well as the collection of the balance payment CASH.
Our contact numbers are given
to you during the correspondence through e-mail, in order to call our
staff if there are some problems at the arrival or just to alert us
when you will be able to reach the apartment for the check-in
procedure. What is the check-out procedure? All the apartments must be cleared by and not later than 11.00 a.m. Is it possible to extend the stay once got to the apartment? Yes, it is possible. Our staff must be informed immediately: if there are not coming next guests, then it will be possible to extend your stay in the same apartment. Otherwise, you need to take any apartments available for the dates you want. Is it possible to check-in earlier than 2p.m.? For example, if someone will arrive in Rome with an intercontinental early flight … All the apartments must be cleared by 11am. This is the reason why check-in time is at 2pm. Once guests left the apartments, they will be under general cleaning to allow next guest to enter in.
If there are no previous
guests and the apartment is available then you can check-in earlier
than 2pm. Do you provide transfer to/from the apartment? Our car service with licensed driver, can help you get to the apartment. The driver will be expecting you at the arrival gate and take you to your accommodation, in 40/50 minutes. Prices are fixed, no surprises or troubles along the way.
Please send us a e-mail to request a
car or van Who do we have to contact in case of inconvenience or problems during the stay?
Our contact numbers will be
given to you. You will have 24 hours assistance. There is a cellular
phone always available for this purpose. Are the cleaning costs included in the price? The booked apartment will be handed over to you clean and tidy up. The charge of 65 Euros is for linen, towels and general cleaning. No extra cost .
If the apartment is not tidy,
you will have to pay the cleaning costs directly to the owner or his/her
representative. The price of the apartment indicated on the website is intended all included. There is charge of 65 Euros for linen, towels and general cleaning.
Other services upon request
will be charged. Do you have a baby sitting service? We can provide this kind of service upon request. Do you provide a baby cot if needed?
We can provide a cot upon
request. Better if we know such request before your arrival in order to
arrange it. The cost of it is 20 Euros for all you stay. What is the procedure for delivery of the keys on the departure day? The keys will be collected by someone of our staff the day of the guests’ departure.
Therefore, the apartments
will be inspected if damages have been occurred during the stay. What happens if the flight is late? You will keep in touch with us at the contact numbers given to you during the exchange correspondence or send to us an e-mail.
We will arrange the check-in
according to your new arrival time. Are your apartments in safe areas? Yes, all our apartments are in safe areas. Rome is like any Western European town a “safe” town. You do not have to worry about.
Just beware of pickpockets
like in any other parts of the world!
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